Privacy Policy
Effective
platinumestates.ca is run by Justin Jonathan Kua, Sales Representative, PSR Brokerage, 625 King St W, Toronto, ON M5V 1M5 (416-360-0688, jkua@platinumestates.ca). This policy explains what personal information the site collects, why, and your choices, under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
| What | When | Why |
|---|---|---|
| Name, email, phone, message, preferred contact method, viewing times, whether you have a realtor or mortgage pre-approval | You request a showing, ask a question, or request a home valuation | To answer you and arrange what you asked for |
| Property address, timeframe | You request a home valuation | To prepare your opinion of value |
| Email and password, or your Google account name and email | You create an account | To let you sign in, save homes and searches, and see sold data |
| Saved homes, saved searches, alert settings | You use those features | To show them back to you and send the alerts you asked for |
| Pages viewed, listings opened, the link or ad that brought you here | You browse the site | To improve the site and, if you have an account or have sent an inquiry, to follow up on homes you looked at |
| Your consent choices, with date, time and the wording you agreed to | You tick a consent box | To keep a record as Canada's anti-spam law requires |
We do not collect payment information, government ID numbers or financial account details.
How we use it
- To respond to inquiries and book showings.
- To provide your account, saved homes, saved searches and listing alerts.
- To send marketing emails or texts only if you opted in by ticking the separate, unticked consent box. Every message says who sent it and has an unsubscribe link.
- To keep the site secure and working.
Who we share it with
- PSR Brokerage, the brokerage Justin is registered with, as Ontario real estate rules require.
- Service providers that run the site for us and may only use your information to provide their service: Vercel (hosting, United States), Supabase (database, hosted in Canada), Resend (email delivery, United States), and Google (only if you choose to sign in with Google). Information stored or processed outside Canada is subject to the laws of that country.
- Others only with your consent, for example a mortgage broker or lawyer you ask us to connect you with, or when the law requires it.
We never sell personal information.
Cookies
The site uses essential cookies to keep you signed in and remember your settings, and privacy-friendly page analytics. It does not use advertising cookies.
How long we keep it
Inquiries and client records: 7 years after our last contact, to meet real estate record-keeping rules. Accounts you don't use: deleted after 2 years of inactivity. You can ask us to delete your account sooner.
Your choices
- Unsubscribe from marketing at any time with the link in any message, or by emailing us.
- Access or correct the information we hold about you.
- Withdraw consent or delete your account, subject to records the law requires us to keep.
Email jkua@platinumestates.ca for any of these; we reply within 30 days. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada.
Security
Information is sent over encrypted connections and stored with access limited to the people who need it. Sign-in can be protected with a second step. No system is perfectly secure; we will tell you and the Privacy Commissioner if a breach creates a real risk of significant harm, as the law requires.
Changes
We will post any change here with a new effective date.